Best E-commerce CRM Software

Yes, you can use FLOWii for free for 30 days. After the trial period, pricing starts at €11 per month or €9.35 with annual billing per user.

• Customer and order management (CRM)
  
• Inventory management
  
• Overview of deals and orders
  
• Income and expense tracking
  
• Invoicing and payment tracking
  
• Tasks, projects, and workflows
  
• Clear reports and statistics
  
• Integration with accounting and banking systems

The FLOWii CRM system is an great fit for online store because it brings order to your daily operations. In a single system, you get a clear overview of customers, orders, communication, and invoicing. This helps you save time, reduce errors, and focus more on growing your e-shop and keeping your customers satisfied.

CRM for e-commerce is a system that helps you manage customers, orders, and communication across your business. It helps you stay organized, save time, and improve customer relationships.

E-commerce CRM software helps you manage customer data, orders, and communication across your business in a structured and organized way.

It provides visibility into sales activities, customer interactions, and performance, while also supporting follow-ups and process automation as your business grows.

Setting up a CRM system can take a few hours, but in some cases, it may take a few weeks. If you have a larger team, we recommend setting up features step by step.

We’ve prepared a short guide to help you get started with FLOWii CRM:

• Complete the basic setup (appearance, settings, integrations, license setup, etc.)
  
• Add users and assign their permissions
  
• Set up notifications for users
  
• Import your data from your current system (e.g., from Excel) into FLOWii
  
• Set up sending and receiving emails directly in FLOWii

Most often through API integration, ready-made plugins, or automation tools like Make (Integromat) or Zapier, which handle the transfer of orders, customers, and payments between your e-shop and FLOWii. Other e-commerce CRM integrations include payment gateways, shipping providers, marketing tools, and accounting systems.

You should consider a CRM when you’re handling around 20–30+ orders per week, managing 100+ customers, or dealing with daily communication across email, calls, and messages. It’s also the right time when your team grows beyond 2–3 people and spreadsheets are no longer enough to manage everything to keep everything organized.

Yes, CRM is a great fit even for small e-shops that want to grow without chaos in their data.

It’s also a good solution for:

• Growing e-shops with a higher number of orders, where Excel or manual tracking is no longer enough
• E-shops with their own inventory that need to connect orders, stock, and invoicing
• Teams with multiple roles (customer support, sales, logistics), where collaboration and clarity matter
• Customer-focused e-shops that want to track purchase history, communication, improve CRM reporting, and increase repeat sales

The best CRM for small ecommerce businesses depends on ease of use, integrations, and price.

• FLOWii – the best all-in-one solution for managing customers, orders, invoicing, and CRM reporting

• HubSpot CRM – great for marketing, automation, and a strong free plan

• Zoho CRM – a flexible system with advanced customization and integrations

1. Better customer segmentation helps you send more relevant offers and messages

2. Tracking purchase history makes it easier to personalize recommendations

3. Automated follow-ups keep your brand top of mind after each order

4. Consistent communication builds trust and long-term relationships

5. CRM reporting shows which customers are most valuable and why

6. Loyalty campaigns and reminders increase repeat purchases

7. Faster customer support improves overall experience and satisfaction

8. Clear data helps you identify churn risks and act early

Yes, you can track the complete customer history. You see all orders, invoices, payments, and communication (emails, notes, tasks), as well as previous interactions. This helps you respond faster, personalize your offers, and provide better customer service.

Yes, modern CRM systems (such as FLOWii) offer integration with invoicing and inventory management. All in one system.

After the trial period, your data in FLOWii remains unchanged. You can continue working with it once you activate a paid plan.

If you stop using FLOWii and don’t log in for more than one year, your data will be automatically deleted.

Yes, we provide training sessions and online demos. Training can be delivered in person at your company or online. We usually offer the first FLOWii CRM presentation for free, while employee training is charged according to the current pricing.

Training is also suitable for salespeople, managers, and consultants who want to get more out of working with CRM systems.

FLOWii cannot be run on your own servers.